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Masters in Industrial Design
Bachelor in Architecture
Certified Usability Analyst 

Rushikesh Kulkarni

Digital Transformation: Led human-centered digital business transformation initiatives to increase revenue, reduce administrative cost, and enhance customer loyalty. 

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Innovation: Pioneered new products, services, processes, and digital experiences that received global awards and industry recognition.

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Global Team Leadership: Built and led cross-functional global teams specializing in CX strategy, experience design User research, product innovation, service design, and digital business transformation.

USP

Outcome
Oriented

$ 800 M+

Value Delivered  

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$ 2M - 30M

Company Valuation  Increase in 6 Yrs   ​​​​​​​

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​80% 

Success rate for new business pitches. ​​

​​​​​

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200+

Consulting projects with

35%- 50% margin on all projects.

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Thought
Leader

 3+ Speaking

CXFS Hilton Head 2024

CX BFSI Orlando 2023

CXFS Boston 2020 

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50+

C-Suite, Board Presentations​​​

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 4 POVs 

  1. Ethics, moral and values​​​​ in AI tools 

  2. Service Design Approch for  Digital Transformation ​

  3. Fuzzy Front End of Innovation

  4. Personalization for  Brand Loyalty ​​​​​​​​​​

team
builder

4 Teams led

Digital Transformation​

Customer Experience

Service Design

User Experience

Product Innovation

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150+

Strategist and designer hired  

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$ 13 M+

Team budget managed in 5 Yrs​​

​

​

2X

Team efficiency and quality improvement every Year​​​​​​​

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Global RECOGNITION

20+ 

Countries touched through Research and product design​

 

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10+

National, International and global awards​

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3+

Product Patented by clients

 

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EXPERTISE & EXPERIENCE

DIGITAL 
tRANSFORMATION &
Service Design


2017-2026

8
Projects

experience Design

2004 -2026

200+
projects

BRAND 
& PRODUCT
POSITIONING


2011-2015 

5
projects

Product innovation

2006-2014

5
projects

EXPERIENCE STRATEGY

2011-2026

50
projects

ETHNOGRAPHY
&
DESIGN RESEARCH


2006-2010

10
projects

PHYSICAL SPACES &
ENVIRONMENT

DESIGN

2003- 2012

5
projects

MicrosoftTeams-image_edited_edited.jpg

CXFS 2024 Nashville - Key Presenter

Presented a practical human centered approach for digital transformation that would drive measurable business outcomes, Change vision to reality.  

Awards

AWARDS AND RECOGNIZATION

JD Power
Customer 

Experience

2026, 2025, 2024, 2022

Fintech Award 2016
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Fintech 
Award
2016

Treasury Management Solution

Global Monarch Innovation 
2017

Most Innovative Feature

Singapore National Infocom Award
2017

Most Innovative Use of technology

University Gold Medal
2011

Masters In Industrial Design

4

Get in Touch

82 WENDELL AVE. STE 100

PITTSFIELD

MA

01201

  • LinkedIn

Thank you. We will get back to you ASAP

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